Shocking and degrading service from Samsung

2 months ago I took my phone in for repairs with Samsung. The phone is severely broken and needs to be fixed, This is the second time I have had to take the phone in for similar repairs. Though it is still under warranty, they are refusing to fix it. In addition, the phone downloaded 4.5GB through a Samsung installed app and I was liable for a R4.500 bill. Though I queried this with Samsung, they decided to delete the history on my phone so it could no longer be proven that it was downloaded through their app.<br> <br> I have spoken to numerous people and have had the phone put down on me, my calls ignored, been on hold for 30 minutes at a time, had the person responsible refuse to talk to me and pass the query on to someone new, had the person responsible apparently resign and no one bothered to pass the query on. I have started this query over at least 3 or 4 times. I am disgusted by my treatment.<br> <br> This complaint just touches on the surface of the awful and degrading service I have received from Samsung and the numerous hours I have wasted trying to sort this query.