Shocking after sales service - replacement of brand new TV delivered with broken screen

Bought a 55" TV online from the Samsung store. Delivery was supposed to be on Friday, but only occured on the Monday (I can live with it as the teams are busy). Delivery driver requested to inspect TV, the screen was cracked (this happens), so it was returned with the delivery.

After that all I have received is a run-around from Samsung. 1 x e-mail, 2 x calls with promises to return the call with information which didn't happen. Finally on Wednesday, a call to find nothing had happened, but the individual did return my call and promised delivery on Friday 2 December, possibly Saturday 3 December. In the meantime I received a mail from Samsung to say that my TV had been delivered (after it was returned).

Then a call on Friday 2 December asking for my TV Licence (which I had already given them) and being told it's holding up the delivery. They only actioned the delivery on the Friday. The operator had the gall to tell me that the delivery of the replacement TV was being expedited. What complete utter *******. They took 4 working days to action it, that is not expediting.

Samsung, your after sales service and co-ordination with your logistic agents is attrocious.