tT
tanyae T
1 reviews | Active since Apr 2018
21 Oct 2020, 22:16
Shocking after sales service
I bought a Samsung refrigerator on 09 August 2020 from Game Biblio Plaza Rustenburg and made contact to report it making a noise via the Samsung website ***) Received a response to try certain things which I did and rep**** as nothing changed. To date I havent word from Samsung.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
22 Oct 2020, 08:09Morning Tanya G,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
NM
Samsung South Africa's reply22 Oct 2020, 08:09
Official
Morning Tanya G,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
NM
Samsung South Africa's replyOfficial
23 Oct 2020, 21:34We are sorry for what has happened.
Please send us the following information to tellus @ samsung . com, so we can make a booking for you;
Your name
Contact details
Model & Serial
Date of purchase
Physical Address
Fault Description
^NM
Please send us the following information to tellus @ samsung . com, so we can make a booking for you;
Your name
Contact details
Model & Serial
Date of purchase
Physical Address
Fault Description
^NM
Samsung South Africa's reply23 Oct 2020, 21:34
Official
We are sorry for what has happened.
Please send us the following information to tellus @ samsung . com, so we can make a booking for you;
Your name
Contact details
Model & Serial
Date of purchase
Physical Address
Fault Description
^NM
Please send us the following information to tellus @ samsung . com, so we can make a booking for you;
Your name
Contact details
Model & Serial
Date of purchase
Physical Address
Fault Description
^NM
Samsung South Africa's replyOfficial
27 Oct 2020, 09:19Many thanks, I will do the needful accordingly and get back to you. ^NM
Samsung South Africa's reply27 Oct 2020, 09:19
Official
Many thanks, I will do the needful accordingly and get back to you. ^NM
tT
tanyae T's updateReviewer Update
14 Nov 2020, 17:59Still to date no changes. Rustenburg TV Centre came out on 30 October but said they can do nothing about the noise as it's the gas, which is what I originally thought it was. I was asked to send voice recordings of the noise which I have done, so now have been informed that pipes are touching thats causing the noise and they'll order damper vibration kit. Nothing sounds like pipes are touching as the noise would be a rattling noise - and it's not that noise. I contacted the call centre yesterday and been told they are still waiting for the kit to arrive. How long do I still need to wait. I live in a double storey home and can hear it when I lie in bed at night. This is not normal.
tT
tanyae T's update14 Nov 2020, 17:59
Reviewer Update
Still to date no changes. Rustenburg TV Centre came out on 30 October but said they can do nothing about the noise as it's the gas, which is what I originally thought it was. I was asked to send voice recordings of the noise which I have done, so now have been informed that pipes are touching thats causing the noise and they'll order damper vibration kit. Nothing sounds like pipes are touching as the noise would be a rattling noise - and it's not that noise. I contacted the call centre yesterday and been told they are still waiting for the kit to arrive. How long do I still need to wait. I live in a double storey home and can hear it when I lie in bed at night. This is not normal.
tT
tanyae T's updateReviewer Update
21 Nov 2020, 11:16Hi, please note that Rustenburg TV Centre came out 20 November to install dampening vibration kit, but the noise is still there. I've maintained from the beginning it's a gas noise.
Please assist as I've been very patient and this is becoming a long drawn out process.
Please assist as I've been very patient and this is becoming a long drawn out process.
tT
tanyae T's update21 Nov 2020, 11:16
Reviewer Update
Hi, please note that Rustenburg TV Centre came out 20 November to install dampening vibration kit, but the noise is still there. I've maintained from the beginning it's a gas noise.
Please assist as I've been very patient and this is becoming a long drawn out process.
Please assist as I've been very patient and this is becoming a long drawn out process.