Shocking after sales service

My daughter bought a Samsung dishwasher and after a month or so the machine went pop ! A service agent called around and said a new machine is required as this is a brand new machine. Well suddenly there are none in stock and will take 6 weeks to replace!! I phoned their service centre and the phone was put down in my ear !!! They may be market leaders at the moment but they are certainly ruining their products good reputation!!