Shocking after sales service

Shocking after sales service. Purchased a #Samsung Fridge 3 days later it is broken. Reported to Hirsch's it takes over a week for a Samsung technician to be sent out this after receiving 3 calls from Samsung it seems the call centre does not know that another person has called, it is annoying as they all ask the same questions!! clueless.. then we told the part needs to be replaced 2 weeks later we told that no Samsung has instructed that Hirsch's Ballito is to replace the fridge. we have to call Hirsch's to find out what is happening and they are clueless asking if they must send a technician I mean really this is just a joke, Pay a fortune for a fridge to have it work for 3 days. no communication from Hirsch's or Samsung, it takes the client to phone and follow up. Shocking