Shocking ADH info not in T's and C's

Good day.<br> <br> Firstly i would like to start off with bad service i got from the start. All respondents were friendly, but that is not the matter. I booked my phone to be picked up by Samsung for ADH premium. I did not attend class an entire day, because I was waiting for the courier to arrive. I phoned the ADH call center the next day and asked why no one had come to collect my phone. They only rep**** with sorry no stock we can see to maybe collect on the following Tuesday. No one let me know that the device would not have been picked up on the Thursday, so luckily I called. And it was also not confirmed the device would be taken on the following Tuesday 29 March. After 2 weeks of waiting I phoned the ADH center and after a Total of 10 minutes waiting on the line they said sorry they had not sent a quote. Finally receiving the quote it adds up to over R4000. Then they proceed to tell me that samsung does not allow partial repairs, but everything must be repaired, even though the device could power on. I am highly disappointed and disgusted by the sly trick played by samsung This would be my last samsung device.<br> <br> Regards<br> A now previous Samsung fan.<br> Estian van Rooijen