AL
Annie L
1 reviews | Active since Oct 2015
19 Oct 2015, 12:10
Shocking!! 3rd attempt!
I reported on 7 October and again last week, the response says will have someone contact you shortly. 5 days later, still no feedback - no call or sms. What a shocking service!! Is this the way Samsung deals with their complaints????
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Replies (1)
Samsung South Africa's replyOfficial
19 Oct 2015, 16:56Hello Annie02,
Please advise if you took the unit to the service centre, If you managed to book it in please provide us with the reference number and we will follow up. As you have advised on your complaint the unit did not drop/fall you will need to have it assessed by a technician and based on the assessment report Samsung will advise further.
Please advise how old is the unit as the Note 4 only has 12 months ADH.
Thank you
Kind regards
Samsung SA
Please advise if you took the unit to the service centre, If you managed to book it in please provide us with the reference number and we will follow up. As you have advised on your complaint the unit did not drop/fall you will need to have it assessed by a technician and based on the assessment report Samsung will advise further.
Please advise how old is the unit as the Note 4 only has 12 months ADH.
Thank you
Kind regards
Samsung SA
Samsung South Africa's reply19 Oct 2015, 16:56
Official
Hello Annie02,
Please advise if you took the unit to the service centre, If you managed to book it in please provide us with the reference number and we will follow up. As you have advised on your complaint the unit did not drop/fall you will need to have it assessed by a technician and based on the assessment report Samsung will advise further.
Please advise how old is the unit as the Note 4 only has 12 months ADH.
Thank you
Kind regards
Samsung SA
Please advise if you took the unit to the service centre, If you managed to book it in please provide us with the reference number and we will follow up. As you have advised on your complaint the unit did not drop/fall you will need to have it assessed by a technician and based on the assessment report Samsung will advise further.
Please advise how old is the unit as the Note 4 only has 12 months ADH.
Thank you
Kind regards
Samsung SA