SV
Shane V
1 reviews | Active since Jun 2012
11 Jun 2015, 14:01
shocking
I don't know what Samsung thinks they are doing... the service is shocking send your phone in for a new screen under the warranty get told three to 7 working days a month later still nothing phone in to find out what is happening and they don't know 3 calls later nothing.... I hate apple but at the moment it seems I must send a email to every one at work (2500 people) and warn them against buying a Samsung!!! apple at least gives you service... And poor response to my last complaint ... the above was my last complaint to which Samsung phoned me once said they would follow up and get back to me guess what f#*k all call back shocking Samsung what are you doing!!!
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Samsung South Africa's replyOfficial
11 Jun 2015, 16:53Hello Shanedevos,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply11 Jun 2015, 16:53
Official
Hello Shanedevos,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA