Shocking

I don't know what Samsung thinks they are doing... the service is shocking send your phone in for a new screen under the warranty get told three to 7 working days a month later still nothing phone in to find out what is happening and they don't know 3 calls later nothing.... I hate apple but at the moment it seems I must send a email to every one at work (2500 people) and warn them against buying a Samsung!!! apple at least gives you service... And poor response to my last complaint