Shocked and disappointed

<p>Booked my Samsung galaxy S7(job number ********** 895) in 2 weeks ago at the Service Center in Constantia Kloof with the problem being the glass on the back peeling and the phone taking long to charge. </p> <p> </p> <p>I received an initial quote of R8000 which was not itemised. After much back-and-forth the quote lowered to R5000 and then to R1600. I rejected the quote as the phone is still under warranty and the lack of itemised billing to know what I'm charged for. </p> <p> </p> <p>Today I went to collect my phone but found the back glass completely ruined and not even attached to the phone anymore. I refused to take the phone back and I wish I took some photos before booking it in and on collection today. </p> <p> </p> <p>It's my main phone and was booked in, in perfectly usable condition. Now I'm unable to use it and they want a R200 quote rejection fee. </p>