1 reviews | Active since Nov 2013
Shocked and Appalled
I just made a casual call to Samsung Canal Walk, to find out if the sell, have stock and price of the fast charger and the price of the fast cable on its own. Simple question, simple answer right? But no, it wasn't as simple... Gentleman by the name of William took the call and in the most sarcastic, derogatory and condescending tone says "yes" (Long pause on his behalf) then says "Yes, obviously we do" The kind of tone you use when a street walker bugs you continuesly for money! (No disrespect for street walkers, just an example) At this point he realised how shocked and appalled I was, he gives me all the information I need and then AGAIN in the same tone he used at the start of the he ends the call! My follow up question was going to be the price of S9 and if they have my preferred colour.... but he ended the call before I could even ask the question. Btw, I'm glad for that... because I most definitely won't go into that store. Ever. Again.
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
