1 reviews | Active since Oct 2009
Shocked!!!
<p>Good day! I put a complaint on here a little while back and I am sad to say that my problem was not resolved!! It is regarding my Samsung smart tv UA40J5300. The picture is giving me issues and although the call centre did contact me which I do appreciate, they were not able to help me, I was told that because my tv is not 42" or bigger, they could not send a technician to my house free of charge, I would have to take it to Germiston service centre. This is the most absurd thing I have ever heard in my life!! My tv is only about 1 month old and when I called the call centre the first time i had had the tv for about 2 weeks. I am beyond shocked and disgusted with the level of service Samsung offers their clients who purchase a tv smaller than 42"!! I am unfortunately not in a position to take my tv to Germiston and I am not willing to pay for a technician to look at my month old tv so what must I do now?? I have tried various dvds and the picture issue I am having is still there. I am obviously not able to cancel the contract with mtn because it is too late now so I am stuck with a tv I am not at all happy with! This is so frustrating because I honestly don't know what to do to fix this problem and Samsung don't seem to care about helping me!! Please advize me on a way forward?! </p>
Hi Melanie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 325.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Melanie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 325.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
I have received the most shocking service from Samsung! No one contacted me, I received an email telling me to take the tv to a service centre! I am not able to do that because I don't have a car... What part of that does no one understand. I use to work for cell c and I use to sell their brand... I am so so shocked at how Samsung have handled this! I was never told that my tv doesn't qualify for an at home service because it's too small a tv, on top of that Samsung won't reply to my email or phone me at least. I have been left in the dark and it's clear that Samsung only care about the money and not about their clients needs. I will not be supporting this brand in future.
I have received the most shocking service from Samsung! No one contacted me, I received an email telling me to take the tv to a service centre! I am not able to do that because I don't have a car... What part of that does no one understand. I use to work for cell c and I use to sell their brand... I am so so shocked at how Samsung have handled this! I was never told that my tv doesn't qualify for an at home service because it's too small a tv, on top of that Samsung won't reply to my email or phone me at least. I have been left in the dark and it's clear that Samsung only care about the money and not about their clients needs. I will not be supporting this brand in future.