****ty customer service!!

Samsung’s customer service is aweful!!! I made a complaint on this platform three weeks ago! It took the company a week after they responded for them to call me, at a time which I was unavailable. I called them the next day and they said they would call me the minute they hung up the call. I have been waiting since then for them to call and account for their poor product quality, but it seems like they are running away from responsibility! Typical of a company that doesn’t care about its customers, but only cares about making money off them!