Shamsung.

Samsung I am horrified at the absolute terrible service and incompetency of the agents who are working in the customer care and complaints division...

my reference*** Job number *** is still not resolved it has been 2 months and i am still struggling to be refunded for a double payment that was made.

I have spoken to a useless agent called Thabang on numerous occasions for the past two months and the still have not given me any feedback on my repayment, i have spoken to a supervisor by the name of Thapelo Moloi as well who made all the promises to resolve the issue and to Keep me updated on the case with even less joy .

I have Never in my life experienced such incompetence in my life the agents give no feed back whatsoever, the refuse to assist, the do not have a clue wat is required for the process to take place and getting hold of the actual agents for assistance is near impossible.

I have phoned more than 50 times over the past two months, sent countless emails with absolutely no joy, I call on Samsung to make things right and pay me what is due to me and get rid of the *********** mentioned staff members.

Get your act together Samsung.