Shame on YOU SAMSUNG for placing a default phone on the Market

On Sunday (13 May 2018) I purchased two Samsungs Z4's at Jet Grabouw and after establishing that the phones WhatsApp is outdated, does not use Android and consistently indicates that my network connections is weak I decided to return the phones, as per Jet Return and Exchanges Policy. I called the store to establish if I can return the phones and it was indicated that it was fine but was later subsequently informed that they don't do refunds.

I decided to log a complaint as I felt I was within my rights as per Jet Return and Exchanges Policy and ECT Act, 2002. After following up if my complaint has been resolved it has been indicated that unfortunately they will not be refunding or exchanging the phone as it is not faulty and they can not be held accountable for the suppliers phone.

So now I am left with two phone that does not serve the purpose it bought them for.