Shame on Samsung SA, I feel like I have been ****med and I did not expect this from such a large organization!!!!

I will try to keep this review as short as possible, as I have spent more than enough time and energy on this matter. Basically it looks seems like I have been ****med by Samsung SA and I would like to use this platform to warn others not to fall potentially into this trap. Last year May (8 months ago) a purchased a Samsung s20 Ultra cellphone and as part of the package, there was a promo offered for a pair of Samsung Galaxy Buds+ which had to be claimed for. On the day of the said purchase, I claimed my buds, got my confirmation and I'm still waiting on delivery. Basically, I have made close to a 100 calls to Samsung, in that time I've been sent from pillar to post, been promised feedback, and never receive, **** too on most occasions, had dropped calls when trying to escalate matters, which happens far too often for it not to be intentional. As a loyal brand ambassador for many, many years, I am starting to question my loyalty and this is purely down to the unprofessional and damn right disgraceful way that I have been treated on this matter. Shame on you Samsung SA, I can only hope that all the people that have gone through what I have gone through makes enough noise and that Samsung International comes down hard on Samsung SA and forces Samsung SA to right their wrongs. I will close off by saying that all the people that I have contacted within Samsung SA have shown no integrity when dealing with my issue, shame on you and shame on the organizaion you work for.