SO
Stella O
1 reviews | Active since May 2023
08 Jun 2023, 12:32
Shame on Samsung for treating their customers like the dnt matter.
I got a call from them yesterday & the annoying part when the respond after my reviews,they all say one thing,my case is escalated & they will investigate & i never got any updates on their investigation,instead they allocate different people on my case,just like now this one helping me is the third person & i was requested to take it to Rivonia again at my cost again.
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Samsung South Africa's replyOfficial
08 Jun 2023, 12:33Good day Stella
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply08 Jun 2023, 12:33
Official
Good day Stella
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM