Shame on Samsung

Shame on Samsung. After 7 months of usage the Samsung Galaxy Watch Active2 back cover fell off during use. Samsung who offer a 12 warrantee on their product refuse to honour the repair claim. Shame on Samsung. I am stunned how such a major global brand could fail to take responsibility for such a basic design weakness. Samsung pretends to listen to the complaint, have it escalated and return a friendly rejection. They follow up to hear if my issue was resolved. Even as I tell then how shockingly unacceptable their response is, the poor disempowered representative, sympathises but is completely unable to change the decision. She even has the audacity to ask how Samsung can improve. As I tell them the basics of product integrity and customer service the token exercise lands on deaf ears. Shame on Samsung. I am shocked and offended by the treatment and how major consumer brands could get away with such shameful behaviour. It is time that consumers vote with your feet. Shame on Samsung