Shady Dealing At River Square

I recently visited your customer service centre in Three Rivers to get a new screen put in. 1st red flag is the fact that that service centre is not listed on your website. I paid a small fortune for the screen but I'm told that there is no warranty for the screen because it's the option that does not include a new battery. When I go to collect my phone, its not registering my fingerprint. I go back to complain & initially the consultant **** and said there was nothing they could do, I'd have to pay for the 'original screen' but it turns out I merely had to register my fingerprint again. I shied away from getting fixed elsewhere assuming that visiting a reputable seller such as yourself would be hassle free and I'd minimize headaches. It's been less than a week and this screen is cracked & not functioning again. The amount I paid for this screen was enough to buy a new entry level phone and the no warranty story makes no sense to me