KS
Keshley S

1 reviews | Active since Jan 2020

30 Jul 2020, 09:05

SERVICES SUCK....

Im writingg this review with much frustration. I purchased a washing machine in September last year and 3 weeks ago the machine spinner stopped working. I called in and was told a technician will come out to see me... 3 weeks later the technician is still coming. Everytime you call they say the have been calling us each time they say its the wrong no. And we keep giving the right contact no. We even provided alt numbers of which they had correct but no calls. Yesterday they said the technician will come out by 5.Still they dont show when i called today the rude technician said she can only for me in tomorrow.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jul 2020, 09:08
Official
Good morning  Keshley,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA:
SS