Services & Repairs - just no feedback - nothing

Tablet has been in for repairs for weeks now. I cannot get feedback from Samsung SA on what is the problem. Have had to deal with 3 different people in Samsung's branded store in Somerset West... they seem to have the same problem... cannot get feedback from HQ...

Have had to buy a new tablet so that my daughter can go to school.

Had I known this is how Samsung treats its customers I would NEVER have sent the tablet to them...