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Precious M
1 reviews | Active since May 2012
11 Feb 2023, 07:25
**** Services from Samsung Clearwater Mall
Hi, I'm currently so frustrated by the service that Samsung Clearwater mall is giving me. I booked my ear bads on the 24/12/2022 for repairs, I was called back on the 16/01/2023 that they're ready for collection but when I went there to collect the replacement I'm told stories that their system are down and they're not able to complete the process before they can give me the replacement. I have not received any call from them, yesterday I called them and still they're telling me stories. Today it's the 11/02/2023, I have not received my ear bads🥺
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Samsung South Africa's replyOfficial
11 Feb 2023, 07:34Good day, Precious,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply11 Feb 2023, 07:34
Official
Good day, Precious,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP