service tracking center terrible!

<p>I dropped my phone off last week wednesday, they told me they need to replace the LCD screen, then after numerous attempts to get feedback I eventually got hold of them on Thursday, the lady required my pattern to access the phone and test it and they would phone me back. On Friday, again after being on hold for more than 15 mins and after being given 3 different phone numbers to call, I was eventually told "the mother board is faulty and they have ordered a new one" but they will give me a call on monday and I should have my phone back by Tuesday. Needless to say, monday came and went without a word from them. Tuesday I phoned after not hearing a word and all I get told is that they are awaiting a part, after making noise about the fact that I am now extremely unhappy because no one gives me any clarity and the story changes every time I phone, the lady had then said to me that she will go across to the service center and get a technician to give me a call with regards to an update on the actual status. Again, I never heard a word. Today I phone and again I am told that they are waiting for a part, the man who answered at service tracker spoke in a tone as if to say I am not listening to him he has already told me they are waiting and he cant give me any further information he went on to further tell me that when the part arrives I will be notified. I explained my story for what seems like the 100th time and all he said is "well until th epart arrives you have to wait". </p> <p> </p> <p>From me getting my phone on Friday, to then on Tuesday and now no one can tell me what the update is other than them waiting for a part is utter nonsense! Every conversation has been based on lies and empty promises with no customer sincerity whatsoever and the call center agents are everything but helpful.</p> <p> </p> <p>It seems that once you hand your phone in you never get it returned. The onus shouldnt be on the customer to have to check in repeatadly that is what customer service is for! </p> <p> </p> <p> </p>