Service so Bad, it's unbelievable!!

<p>My 8 month old Samsung S6 decided to stop working about 2 weeks ago.</p> <p>Took it in for repair and 3 days later the care centre agent called to advised that the phone cannot be repaiored under warranty as the phone was rooted.</p> <p>I advised that I did not root the phone and barely even kbnew what that was at the time.</p> <p>He gave me a number to contact and a Samsung consultant started handling my case- the service from the consultant wasn't the best and I would have to chase him up for feedback- despite being advised by the care centre that they had already provided him with reports.</p> <p> </p> <p>All in all it took him another week only to reiterate what the care centre agent told me a week before - Samsung will not repair the phone.</p> <p>I then advised that they should send the phone back to the branch I booked it into(Gateway)</p> <p> </p> <p><span style="text-decoration: underline;"><strong>Add insult to injury:</strong></span></p> <p>The branch called me 2 dayus ago to advise the phone arrived.</p> <p>So I went in yesterday to fetch it. Guess what?</p> <p>No phone at store, yet I still had to pay a quote fee. The manager promised to have the phone delivered to me that evening.</p> <p>At 10 AM today- no phone.</p> <p>Contacted the branch and the agent there (Cameron) advised that the phone is at the store and he would ask his manager about why it wasn't delievered and get back to me in a few minutes.</p> <p>An hour later- no feedback.</p> <p>Call the store and Cameron now says they are waiting for the phone to arrive from the care center- even thogh earlier he said it was at the store.</p> <p>Called the care centre and the manager said that the phone was delivered to the branch yesterday.</p> <p> </p> <p>All in all the service I received was pretty dismal and I am extremely disappointed in Samsung.</p> <p> </p> <p>I have onlyu purchsed Samsung mobile devices for the past 15 years and am shocked at the poor service I have receieved from them!!</p> <p> </p>