Service Order Sheet ***

To whom it may concern<br> <br> I would like to put on record that while I enjoy Samsung Products your service STINKS!!!<br> <br> My wife had her Galaxy S5 ****** two weeks ago and it was replaced by our insures last week Friday, with a brand new one still sealed in the box.<br> <br> She spent the weekend loading it up with all her contacts etc. On Monday she noticed that when the Ear phones were plugged in they either failed to work at all or seemed only to work on one channel. She also had a problem with her ABSA Pebble that plugs into the ear phone slot to process credit cards etc. This ABSA pebble worked on her old S5 as well as my S6 and on an S4 that we had before upgrading. Tuesday she spent over an hour on my phone with ABSA support trying to sort out why it wouldn't work with her brand new S5. Eventually we decided that it must be the port on the S5.<br> <br> On Wednesday morning she took the phone to the Samsung Service Centre at Constantia Park in Johannesburg and booked it in. She was told she would be called later that day with a progress report. Needless to say that didn't happen.<br> <br> I phoned yesterday morning and was told that they were waiting for parts. When I inquired as to why a service