Service non-existent

Item: Samsung South Africa
Rating: 1
Author: Rignold H

My oven was faulty and Samsung sent technicians around. They ordered a spare which took 3 weeks to arrive from Jhb to CPT! Then the techs fitted it and it did not fix the problem. They went away after damaging my kitchen work surface! That was a week ago. I've followed up twice. No response. 1 month and counting.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

21 Jul 2018, 14:59

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^JL

Samsung South Africa's reply21 Jul 2018, 14:59

Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^JL

Rignold H's updateReviewer Update

30 Jul 2018, 19:03

So nearly 2 weeks later, lots of promises and NO ACTION! I'm still sitting with a faulty oven.

Rignold H's update30 Jul 2018, 19:03

Reviewer Update

So nearly 2 weeks later, lots of promises and NO ACTION! I'm still sitting with a faulty oven.