Service Manager what a joke

This the 2nd time the phone is in for repair at the same store for the exact same problem .After speaking to Rudolf this 1st time it was there for repairs and he assured me then that the repairs was carried which was not ?<br> Then dropping it off for repairs for the 2 nd time in Rudolf Stolk hands and he said they have the spares and they will do the repairs in 3 hours this was on the 3 December . i was unable to wait so i said i would collect on Saturday the 5 December .when I ARRIVED on Saturday @ 9 the phone was not ready for collection and Rudolf did not want to come out to see me to explain ? i left a message for him to phone me ?<br> phoned again on Monday still did not want to speak to me or call me back it is now Wednesday i still dont have a response from your so called service manager ? i guess this is Samsung standard is <br>