HJ
Hettie J

1 reviews | Active since May 2012

16 May 2017, 17:06

Service in NON-EXISTANT

<p>I have previously logged a complaint regarding my Samsung Oven that has not been working since before 1 April 2017 and STILL 6 weeks LATER and I STILL DO NOT HAVE THE USE OF MY OVEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>This is now totally and utterly ridiculous and I do not know WHO & IF ANYBODY is planning on assisting me!!!!!!!!!!!!!</p> <p> </p> <p>The reference number given to me on 2 April 2017, when it was logged on Samsung's Support Site is - Your reference number for your enquiry is: ********** 143</p> <p> </p> <p>Below is the reply from Samsung after my previous review ANS STILL NO ACTION FROM SAMSUNG TO ASSIST ME IN GETTING THIS SORTED:</p> <p> </p> <p>Official business reply:<br />This is to acknowledge receipt of your complaint.</p> <p>Kindly note your query has been escalated to our Voice of customer team under reference number: ********** 570.</p> <p> A senior customer service executive will contact you with further advise on this matter.</p> <p>Regards,</p> <p>SamsungSA</p> <p> </p> <p>All I can say is that this absolutely SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2017, 18:43
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA