DL
Dirk L
1 reviews | Active since Feb 2014
19 Mar 2025, 11:26
Service failures with predatory practices
I reached out to samsung through no less than 5 different means, and they were all incapable of answering what a specific yet basic cost for battery replacement is. They deploy predatory practices to trick and exploit consumers, instead of providing the necessary service and answers
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Samsung South Africa's replyOfficial
19 Mar 2025, 11:27Good day Dirk
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Mar 2025, 11:27
Official
Good day Dirk
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM