Service Center never answers calls and I got transferred to another client

<p>Have been trying to get through to the service center for the last 3 hours.</p> <p> </p> <p>First call I held on for 15 minutes and low and behold SOMEONE answered with "good morning , please hold" after another couple of minutes I get transferred to another client.... how did this happen????? So unprofessional !!!</p> <p> </p> <p>Had to put call down after holding on for so long already.</p> <p> </p> <p>Tried another 3 times of holding on for 10minutes each and I've now finally given up... Can someone please call me when they have a moment... Let's hope I get a response this way. Tried the live chat and that too did not work...</p> <p> </p> <p>I am so frustrated all I want is for someone to advise if I can use my monthly contract statment as proof of payment for my Samsung S6Edge Repair. </p>