KJ
Kobus J
1 reviews | Active since Aug 2016
28 Oct 2020, 12:51
Service?
Have been trying to getassistance with claiming a gift on the members app. But emails and the help desk doesnt seem to help. My wife took out a contract at vodacom, the promotion was a Samsung galaxy Note 20 Ultra, with a 32" Samsung HD TV redeemable at the Samsung members app. We have spoken to two agents, sent the documentation to ***, but still nothing is happening, we cant claim or redeem it under the benefits tab on the phone. Could you please assist in this matter?
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
28 Oct 2020, 13:00Good Day Kobus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply28 Oct 2020, 13:00
Official
Good Day Kobus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's replyOfficial
28 Oct 2020, 17:19Hi Kobus, sorry for all the trouble. Please provide us with the purchase date of your qualifying device.^NM
Samsung South Africa's reply28 Oct 2020, 17:19
Official
Hi Kobus, sorry for all the trouble. Please provide us with the purchase date of your qualifying device.^NM
Samsung South Africa's replyOfficial
28 Oct 2020, 18:30Many thanks, will provide feedback tomorrow .^NM
Samsung South Africa's reply28 Oct 2020, 18:30
Official
Many thanks, will provide feedback tomorrow .^NM
Samsung South Africa's replyOfficial
29 Oct 2020, 10:52Many thanks , will get back to you.^NM
Samsung South Africa's reply29 Oct 2020, 10:52
Official
Many thanks , will get back to you.^NM
Samsung South Africa's replyOfficial
30 Oct 2020, 11:02Good Morning Kobus,
Thank you very much for the nice phone conversation! Kindly do the claim and please let us know of the results.
Regards^NM
Thank you very much for the nice phone conversation! Kindly do the claim and please let us know of the results.
Regards^NM
Samsung South Africa's reply30 Oct 2020, 11:02
Official
Good Morning Kobus,
Thank you very much for the nice phone conversation! Kindly do the claim and please let us know of the results.
Regards^NM
Thank you very much for the nice phone conversation! Kindly do the claim and please let us know of the results.
Regards^NM