BR
Brandon R
1 reviews | Active since Mar 2022
28 Mar 2022, 15:49
**** service
I purchased an s22 ultra on the 14the of March and was promised the ear buds pro with the purchase and was told to claim on smasung members which I proceeded to do and my claim was declined for who knows what reason. I have been fighting this for the passed 2 weeks and have wasted airtime and petrol driving up and down and no one can assist with it. Your guys service is **** and no one cares about helping anyone.
You guys advertised that the earbuds pro come with it for free but are not wanting to give them to me. I spent R29000 with you guys on this phone but you guys can't even supply an ounce of good service. I would like to receive my ear buds pro by the end of the week or take the dam phone back and refund me. I couldn't care less, I would much rather go back to apple and receive slightly better service from them
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
28 Mar 2022, 15:51Good day, Brandon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply28 Mar 2022, 15:51
Official
Good day, Brandon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
BR
Brandon R's updateReviewer Update
28 Mar 2022, 17:20This is the same response I got last week but nothing is being done with it. I can't carry on going on up and down and calling people who don't want to help.
It's so easy to fix the problem. Just give me what you advertised and promised me??
How is that so difficult to understand?
It's so easy to fix the problem. Just give me what you advertised and promised me??
How is that so difficult to understand?
BR
Brandon R's update28 Mar 2022, 17:20
Reviewer Update
This is the same response I got last week but nothing is being done with it. I can't carry on going on up and down and calling people who don't want to help.
It's so easy to fix the problem. Just give me what you advertised and promised me??
How is that so difficult to understand?
It's so easy to fix the problem. Just give me what you advertised and promised me??
How is that so difficult to understand?
Samsung South Africa's replyOfficial
29 Mar 2022, 08:35Good morning, Brandon,
Apologies for the inconvenience caused.
Kindly be advised that a member of our complaints department advised that they will be giving you a call for further assistance on the matter.
Regards,
Samsung
:^TM
Apologies for the inconvenience caused.
Kindly be advised that a member of our complaints department advised that they will be giving you a call for further assistance on the matter.
Regards,
Samsung
:^TM
Samsung South Africa's reply29 Mar 2022, 08:35
Official
Good morning, Brandon,
Apologies for the inconvenience caused.
Kindly be advised that a member of our complaints department advised that they will be giving you a call for further assistance on the matter.
Regards,
Samsung
:^TM
Apologies for the inconvenience caused.
Kindly be advised that a member of our complaints department advised that they will be giving you a call for further assistance on the matter.
Regards,
Samsung
:^TM
BR
Brandon R's updateReviewer Update
11 Apr 2022, 12:38Good day I am still waiting for some one to get hold of me and sort out my claim. Your business is **** as well as your service. You guys couldn't give 2 shots about your customers just the money in your pocket. You advertise things and don't follow through.
I have been waiting since the 14th of March when I purchased my samsung s22 ultra to claim my ear buds pro but nothing has happened. Stop ****ing around now and put me in contact with someone who can help enough with the promises you guys are useless in every way possible. I am tired of being nice about this. You guys need to get your **** together and stop bull****ting people.
Now take the **** phone back and give me the R28000 I had to pay for it
I have been waiting since the 14th of March when I purchased my samsung s22 ultra to claim my ear buds pro but nothing has happened. Stop ****ing around now and put me in contact with someone who can help enough with the promises you guys are useless in every way possible. I am tired of being nice about this. You guys need to get your **** together and stop bull****ting people.
Now take the **** phone back and give me the R28000 I had to pay for it
BR
Brandon R's update11 Apr 2022, 12:38
Reviewer Update
Good day I am still waiting for some one to get hold of me and sort out my claim. Your business is **** as well as your service. You guys couldn't give 2 shots about your customers just the money in your pocket. You advertise things and don't follow through.
I have been waiting since the 14th of March when I purchased my samsung s22 ultra to claim my ear buds pro but nothing has happened. Stop ****ing around now and put me in contact with someone who can help enough with the promises you guys are useless in every way possible. I am tired of being nice about this. You guys need to get your **** together and stop bull****ting people.
Now take the **** phone back and give me the R28000 I had to pay for it
I have been waiting since the 14th of March when I purchased my samsung s22 ultra to claim my ear buds pro but nothing has happened. Stop ****ing around now and put me in contact with someone who can help enough with the promises you guys are useless in every way possible. I am tired of being nice about this. You guys need to get your **** together and stop bull****ting people.
Now take the **** phone back and give me the R28000 I had to pay for it