DC
D C
1 reviews | Active since Jan 2013
03 Feb 2025, 17:37
Seriously?!
My Samsung Account suddenly was linked to an unknown number and they could not/would not help me, and without knowing that number, I could not delete that number from my account, and my number was no longer the number on the account, but my email address and password were.
I contacted online chat, I went to the Support Centre in Canal Walk, Cape Town, I phoned the support line 7 times and left messages with operators (on Monday morning the lady told me they had only ONE technicial on duty) and I contacted the whatsapp support line.
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Samsung South Africa's replyOfficial
03 Feb 2025, 17:38Good day D Clarke,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply03 Feb 2025, 17:38
Official
Good day D Clarke,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK