Serious problems with Vodacom/Samsung

You might ask why I am resorting to you. I have now had three ghastly and also dishonest experiences with Vodacom/Samsung at three different outlets. I am sitting with a Samsung 9+ that I bought with a contract on the 1st of September 2018 at one of your Canal Walk outlets. I went back 4 times for them to assist me with repairs in the past 4 months with huge complaints of which my phone had to be sent to Johannesburg every time "for a higher level of service"!!!!!and I had to be without a phone for a week at a time. It comes back with ALL the same faults every time, in fact more faults have since popped up. There is NO person in a more senior position who can help me and I am now resorting to you. Not ONE of the managers at the branches are EVER available to help me, they hide with the excuse that they are out or in a meeting not to face the problem and now I have just had it with Vodacom/Samsung although my previous phone was also a Samsung Note 5. I now really need help from a more reliable source. PLEASE can you contact me on my friend’s cell phone ********** 708 or on mine ********** 444 which switches down to silent whenever it wants to and I do NOT get any calls. They have now for the first time given me an OLD loan phone which on every page I go to just says "this program has stopped" My friends and clients are all complaining that I never answer my phone. Now this is just ONE of the big faults. I need to discuss with you the other instances that I mentioned above. My nerves are shot by this time and I cannot take it anymore. I am 73 years old and really I can take only so much!!! It is a very busy time of the year specially for me having had to move into a retirement Resort two weeks ago where I do not have a fixed line yet. My only means of contact with other people and workmen at the moment is a cell phone for all my calls, I am therefor forced to use my partner’s phone, which is for sure not the way I operate. By doing so I have run up a very high account for him!!! I am appealing to you HOPING SINCERELY that you will come back to me and take these problems into hand. Regards Mrs J M Kriel 205 Palme Vue Oasis Luxury Resort Oasis Lane CENTURY CITY MILNERTON 7441