Sercive from Samsung " . As both a global and a South African business leader " they wish.

<p>I have a Samsung s 6 .The phone has given me numerous problems in the past but after a day or two it comes back to normal .This is extremely inconvenient as I Dont have the use of my phone for thsi time.</p> <p>In this day and age ones phone is part of your daily life so you can imagaine. Despie all these I have been pateient and alowed the phone to "fix itself ".</p> <p> </p> <p>The phone stopped working again last week Wednesday and i ahvent used it since then .It cannot charge you cannot accces the phone or any application on it . Samsung call centre says take it to a service centre to be fixed.</p> <p> </p> <p>I dont have another phone to use in the interim what am I asuppoosed to do ? Live with it Samsung ?</p> <p>Unfortunately we dont offer an temprorary phone they say which is if Samsung listens to themselves is unfortunate for their service.</p> <p> </p> <p>There is no set date supp**** and one has to wait 2 to 6 weeks . What is your customer to do in the meantime ? My I purchase a new phone in the interim just to accomodate your lack of service?You sold and designed a deffective product why should I suffer do to your technical / or what ever you want to call it problems .</p> <p>Its your product take responsiblity , you say you a Global business leader on your website so act like one .</p> <p>I sent an e-mail from your website to your CEO still no reply from the Global leaders maybe I dont understand how Global leaders work .</p> <p> </p> <p>Take resposiblty for "your " product and provide a soltuion to your customer if you cant dont put lies on your website , its simple take resposiblty for your actions which should I suffer.</p> <p> </p> <p>You say thgis is whta Samsung does from your website " Create the products and services that give customers the best satisfaction "</p> <p> </p> <p>then show we were is the service?</p> <p> </p> <p>You say as your business principle :</p> <p> </p> <p>We make customer satisfaction our top priority</p> <p> </p> <p>I sthat really true?</p> <p> </p> <p>You say : Samsung pledges to create and deliver quality products and services that enhance convenience and foster smarter lifestyles for its customers around the world.</p> <p> </p> <p>Your product doesnt work your Samsung smartphone now how is this a quality product you deliver ?</p> <p> </p> <p>You say :</p> <p>In today's fast-paced technology industry, innovation remains critical to a company's success.( No mention of customer service ) We remain relentlessly passionate about developing innovative technology solutions ( but if it doiesnt work to bad go through the process and inconvenience ) that will enable our customers to better pursue their passions.</p> <p>You cannot sponser cricket and other events cant even help a client ?</p> <p> </p> <p>maybe you recosider what you think is client servcie .</p> <p> </p> <p>Looking forward to a response from the Global and local business leader .... please dont reply with nonsense and waste my time. I dont want long sad tsory just yes or no .</p> <p> </p> <p>I am sure as Global business leaders you can understand this but then again who knows.</p> <p> </p> <p><br /> </p>