IC
Itumeleng C
1 reviews | Active since Apr 2019
27 Jul 2022, 00:12
Sent for redispatch
THREE WHOLE MONTHS to get earpods that I paid for delivered! I send emails and phone daily to the promotions team, and keep getting the same answer: "They have been sent for redispatch" How long does it take for earpods to get delivered? This is borderline pathetic and disappointing. Its taken all the joy away from me as a first time buyer. Samsung please look into this issue. Your promotions team is letting you down dismally.
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Samsung South Africa's replyOfficial
27 Jul 2022, 09:04Good day Itumeleng ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply27 Jul 2022, 09:04
Official
Good day Itumeleng ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM