MT
Madodana T

1 reviews | Active since Jun 2017

25 Dec 2017, 13:59

Selling of poor quality products

I bought a Samsung Z2 at the MTN shop at the Workshop in Durban last week. The phone already has an icon for whatsapp but when I tried to load it gives an error message that the date and time on it is inaccurate. That is surprising because the date and time on it was automatically set, I didn't set it. When I took it back to the MTN store where I bought it they seemed to know that this type of phone has problems, they tried to help but to avail. I am now sitting with a phone that does not serve the purpose for which I bought it. It was my first time buying a Samsung phone and I don't think I'll ever buy a Samsung product again. It was a disappointment.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jan 2018, 09:14
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA