1 reviews | Active since Dec 2023
Selling defected products
Bought a Samsung microwave in Nov 2022, The Microwave has been repair 5 times, Makro book it in and repaired the PCI Board, Magnetron the fisrt and second time, 3rd time said Technicians cannot locate the fault and Samsung Came throught to my house and repaired the unit, 4th time the unit had been booked into Makro and again could not find the fault so samsung had to fetch the unit for repairs, 5th time same as the last 2 times, Issue is Makro say they only have 2 repairs logged on the system, Samsung has only 2 repairs {loophole samsung and Makro have to not replace the unit) I've asked Both Makro and Samsung to provide me with a technical letter stating to reasons why product is not defected, which they are refusing, meaning the know the unit is defected but wont formally admit it, till date management of the technical center has not contacted me, the service manager (Lawrance) states if liquid is not spilling client can live with a nosy microwave which the plate vibrates
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
I would like to ask that Samsung actually intervene and rectify your wrongs instead of using copy and paste,
Your escalation department and its management owes me a call from a month ago.
so your response and escalation is just there to keep the consumer quick with a scripted response and no actual help.
I would like to ask that Samsung actually intervene and rectify your wrongs instead of using copy and paste,
Your escalation department and its management owes me a call from a month ago.
so your response and escalation is just there to keep the consumer quick with a scripted response and no actual help.