DB
David B
1 reviews | Active since Feb 2015
07 Feb 2023, 14:55
Selling broken televisions and sending techs to fix brand new TVs
My elderly aunt bought a 65" TV from Makro. Not too long after that the TV started showing lines across the TV. We called to report the issue and they said they have to send a technician to fix A BRAND NEW TV. He fixed the TV The lines are now back again. So basically, Samsung is selling broken TVs to its users and sending technicians to fix their mess, hoping the problem doesn't come back or that it works till the warrantee is over so that the customer is liable. I have been trying to call for 2 weeks now. The contact center keeps saying that they are calling me when no one is contacting me. They closed the first Ref number. The second number is
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Replies (4)
Samsung South Africa's replyOfficial
07 Feb 2023, 14:56Good day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply07 Feb 2023, 14:56
Official
Good day David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
DB
David B's updateReviewer Update
07 Feb 2023, 16:38I just received a call from a guy who has advised that they will send someone to mend the issue again. and since the warrantee ends in February. We will be liable for further repairs of your broken TVs you are selling to clients. R20 000 for a useless problem. You guys are really treating clients very badly. GREED.
DB
David B's update07 Feb 2023, 16:38
Reviewer Update
I just received a call from a guy who has advised that they will send someone to mend the issue again. and since the warrantee ends in February. We will be liable for further repairs of your broken TVs you are selling to clients. R20 000 for a useless problem. You guys are really treating clients very badly. GREED.
DB
David B's updateReviewer Update
10 Feb 2023, 14:51No one has since contacted me as yet. Now one has come to fix the TV. What is going on?
DB
David B's update10 Feb 2023, 14:51
Reviewer Update
No one has since contacted me as yet. Now one has come to fix the TV. What is going on?
DB
David B's updateReviewer Update
13 Feb 2023, 14:56I still haven't received any feedback. I had to call samsung again today and was advised that the technician is has ordered the part and is awaiting delivery. How do you order a part when you have not even come to see what the issue is.
DB
David B's update13 Feb 2023, 14:56
Reviewer Update
I still haven't received any feedback. I had to call samsung again today and was advised that the technician is has ordered the part and is awaiting delivery. How do you order a part when you have not even come to see what the issue is.