Select subcontractors who can represent your brand

Samsung South Africa should care more about the standard of service delivery of the companies that they contract too.

1. When my TV broke Liptonics, their agent for repair in Cape Town, does not answer their phones. So the TV is still broken. 2. I purchased two new TV's, the second one from Samsung Tygervally. Who is not part of Samsung as they represent themselves, but an independent company. 3. The company who has to install Samsung's so-called Signature Range contacts me regarding the first TV. I inform them about the 2nd and request that they install them together. The lady who called me told me that she would organise that. 4. Needless to say, when installation comes, there is only the first TV. 5. When I call Samsung Tygervally, the manager Mr Dion Momberg could not stop laughing and throws the phone down in my ear.

Samsung your delivery to your customers is not just your products; it is also the service experience of your customers.