AT
Anton T

1 reviews | Active since Sept 2012

01 Feb 2022, 21:09

Seems R500 is more worth to samsung than a happy Customer

I could not give 0 stars and unfortunately i had to give 1 to write a review!

False advertising is one thing, but to have a semi discussion with Samsung 5 days about something that is advertised at a certain price and then to takes 5 days to come back and say "Unfortunately, the item is available for the R3299.01 and we cannot match the price." The item was priced at R2499 excl and about R2850 incl.

i know nothing will be done about this and its sad, for a company that makes Millions a year, can not stand by a R500 correction of their mistake. 0 Customer service and will never recommend samsung whatsoever.

PS the items is still advertised on facebook as R2499, just that all know https://www.facebook.com/commerce/products/ssd-970-evo-plus-nvme-m2-500-gb/***/?ref=mini_shop_product_details&referral_code=page_shop_tab_card

I hope this will help someone in the future if they are considering Samsung as a provider.

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply02 Feb 2022, 08:12
Official
Good morning Anton, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^SS
AT
Anton T's update02 Feb 2022, 10:10
Reviewer Update
I appreciate the fact that there is an investigation...
Looking forward to the feedback

Samsung South Africa
Samsung South Africa's reply02 Feb 2022, 11:40
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM 
AT
Anton T's update04 Feb 2022, 16:28
Reviewer Update
It seems like Samsung has yet again stepped up in disappointing Customers, Took 7 days to fix a item on facebook which was wrongfully priced and then to phone me and say sorry that the price is on condition of the online stores terms and conditions.. Consumer protection act with wrongful adverti*****t and Not owning to their mistake. I will make sure that everyone i know hears about my unpleasant experience with Samsung and their way of treating customers... well Ex-Customer. Will never support Samsung ever again.
AT
Anton T's update11 Feb 2022, 11:37
Reviewer Update
It seems like Samsung has forgotten about me and think that this will just go unseen.
i will take my experience further and to other platforms, make sure that ppl know how Samsung treats their potential clients.