Second part of "SAMSUNG'S WARRANTY ****" associated with their Z Flip Cell Phone Models

AND IT GET’S WORSE!!!!!!

I was contacted by one of Samsung's Customer Advisors, who on the end of the day, only confirmed that they are not revising their report and will still not be able to fix my Samsung Z Flip Cell phone under their Warranty Policy.

After my previous post on the 24th of May 2023, I then had no alternative but to proceed with lodging a Claim, with my short-term insurance service provider, for my Samsung Z Flip Cell phone to be repaired/fixed or alternatively be replaced. My Samsung Z Flip Cell phone was booked in with my insurance provider’s cell phone repair service provider, after which my insurance provider has now also rejected my insurance Claim to repair/fix my Samsung Z Flip Cell phone.

The basis of my insurance provider’s rejection, is that its cell phone repair service provider did its investigation and assessment of the damages on both my touch screen and possible physical damages on the outside of my Samsung Z Flip Cell phone, which may be apparent or visible on the shell or outside cover of my phone, without the protection cover bought separately with the phone and stated the below mentioned findings on his damage report:

• Only minor scratches and marks was evident, on the outside of the phone, and no trances of an impact or liquid was found anywhere on the phone.

• The middle “White Mark” or section found on the screen is because of excessive opening/closing.

• The middle part of the screen “Cracked” also because of excessive opening/closing of the phone.

• The “White Mark” and “Crack” found in the middle of the screen, is a common Manufacturers (Samsung SA) Default on the Samsung Z Flip Cell phone, and even supported its findings by proving a link to Samsung’s web page, where this exact problem was brought under Samsung’s attention in August 2022 already. Please click on the link to see for yourself: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/yet-another-samsung-galaxy-flip-3-screen-issue-and-support/td-p/***

• Their recommendation, to my insurance provider, is that I am to pursue a Warranty Claim, with the Manufacturer (Samsung SA).

How can it be, that I have now received two damages reports, one from Samsung SA and one from an alternative 3rd party, which completely contradicts each other as the two respective damages reports are stating the exact opposite reasons, as to why the touch screen of my Samsung Z Flip Cell phone suddenly went completely black. This situation now leaves me, as the USER and CLIENT of this huge organisation, in the extremely unfair and a great injustice, as I am now out of pocket and personally liable to fit or consume the Costs associated with the repair of my very expensive Samsung Z Flip Cell phone, despite the fact that this huge organisation already received its full financial benefit/payment for an expensive cell phone, which are advertised and sold with the added benefit and peace of mind that it comes with a 24 month Manufacturer’s Warranty. I therefore implore to all the readers of this web page, to please do not let Samsung also catch you, or any of your family or friends, with the same **** as they did with me, and I implore you to share this post, on each and every social network available to you, as the only way to stop or prevent this from happening to others is to make everyone aware of Samsung’s WARRENTY ****, associated with their Z Flip Model Cell Phones!!