MM
Mabareki M

1 reviews | Active since Feb 2021

30 Oct 2024, 20:20

SECOND HAND GOODS AND FACTORY FAULTY GOODS **** RUN BY GAME STORE AND SUMSUNG SOUTH AFRICA .

SECOND HAND GOODS AND FACTORY FAULTY GOODS **** RUN BY GAME STORE AND SUMSUNG SOUTH AFRICA . I bought 6 sumsung item at Game polokwane mall of the north . 1 out of 6 items survived game and sumsung ****.

First it was two sumsung phones which stopped working within a week of phurchase, then they repaired the item instantly and returned them.

Secondly it was a sumsung sound bar which they refused to deliver two months after phurchase then after I have complained they said " Come take your money and futsek".

Thirdly it was sumsung smart TV which got broken and it was fixed and worked for a week . After upgrading dstv subscription the TV stopped working again......they respondent to my call after a month........the same thing that happened with the sound bar happened with the TV.

Now is Sumsung microwave, I have reported the microwave while it was still under game guarantee upon delivery of the microwave at game tzaneen shop they refused to book it under game store guarantee and pushed the matter to their second hand **** partners sumsung south africa. Under 10 years warranty.

One to two weeks later after exposing the microwave to their disquasting pest, well known to them and their agents, they are saying " come take your unrepaired microwave we have waived our sumsung 10 years warranty, if you dont we are going to throw away the microwave"

Are they going to throw it away or repair and send the microwave back to their **** facilitator game to **** another innocent customer?

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply31 Oct 2024, 07:40
Official
Good day Mabareki , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA 
^NM  
MM
Mabareki M's update21 Jan 2025, 10:29
Reviewer Update
#***

To date I haven't received fixed Microwave or my money back........
MM
Mabareki M's update20 Jun 2025, 01:24
Reviewer Update
I understand that returns and resales are part of standard operations but given the nature of the issue and the fact that the item was clearly faulty, I believe it is only fair and reasonable to be issued a full refund. Reselling the item implies acknowledgment of its resale value, yet it leaves me out of pocket for a product that did not meet quality or performance expectations.
I would appreciate it if you could process this refund promptly. I'm happy to provide any additional details you may need to assist with this.