1 reviews | Active since Mar 2022
Second Complaint regarding free tablet samsung s21fe promotion
This is my second time writing a review and Samsung just responds with a generic reply with no actiin or real feedback. This is really pathetic service we are reciving. I have had no feedback from samsung concerning my complaint. To make matters worse i got delivery of my tablet on friday 25/3/22 and whe i switched it on it required an unlock pattern and no accessories in the box. I called samsung sa customer care to advise them and was asked to send an email of which i did immediately but did not recieve a response from them up to now. I called back again and was transfered to the ESTORE who advised me i have to take the tablet to samsung store they will help me there. I tried calling the promotions departmert and was holding on the line for more than 30 min and got cut off. The only response i recieved is the generic response that samsung sends to all hello peter complaints. Please can this matter recieve the urgency it deserves.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
I have recieved a call from 1 of the departments and they said the call was escalated and i would get a call back within 24 hours and up to this hour i still have not recieved any feedback.
Please can this matter get the urgency it deserves
Kind Regards
Lance
I have recieved a call from 1 of the departments and they said the call was escalated and i would get a call back within 24 hours and up to this hour i still have not recieved any feedback.
Please can this matter get the urgency it deserves
Kind Regards
Lance