Screen replacement takes over a month...........

On 26th of December my phone screen was damaged. I promptly brought the phone into the Century City Samsung Care Centre for the 1 screen repair offered with the Samsung S7 Edge.

My phone was registered into their system on the 27th December and I was assigned a reference number.

I was told that the parts would take 10 business days to arrive and that once the parts were there I would be contacted to bring in the phone and the repair would take about an hour.

I have phoned the Care Centre MULTIPLE times to enquire about whether the part has arrived and it is still not there……. It is now over a month (nearly 2!!) since I registered the repair with the centre and after multiple calls (which take 40 – 50 mins each…) I still have not had one feedback call or confirmation of the part’s arrival!!

Please can you escalate this and let me know when this will be resolved? I find it unbelievable that this the part is not yet available and the repair not yet complete?

Kind regards

Garyth