XK
Xavier K

1 reviews | Active since Sept 2015

24 Sept 2015, 13:06

Screen replacement

I took my samsung s4 in to have the screen replaced on Monday 14/09/2015 and I was promised that it would be done by Wednesday 16/09/2015. I went back to the store on Wednesday 16/09/2015 an I was told that they are still waiting on the LCD an I was very disappointed that it was promised to be done on that specific day. After waiting nearly a week I received the phone on Tuesday 22/09/2015. But then the phone only worked for an hour so the touch pad was not working anymore an the phone was useless . I then went back to the store on Thursday 24/09/2015 the tech isn had a look at my phone and told me that the screen had to be replaced again because he could not the touch pad to work and then I was told that there was no stock of the screen I need and that I have to come back on Monday 28/09/2015. I'm very disappointed with the quality of the screen that was put in my phone an that it took samsung nearly a week to get stock to the branch where my screen was being replaced after I was promised my phone by Wednesday 16/09/2015. I really need to use this phone an cannot wait another week for my screen to be replaced.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Sept 2015, 13:58
Official
Hello Xavierkay,


Thank you

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have escalated the matter and feedback will be provided to you soon

Kind Regards
Samsung South Africa