qQ
quintinbe Q

1 reviews | Active since Aug 2017

13 Aug 2017, 15:57

Screen repair costs as much as was paid for the phone!!!

<p>Bought the new samsung A3 earlyer this year for R4500, dropped the phone on its back last week and it completeley broke the lcd... the purple fluid ran out and bow I cant see a thing.. Took it in to a samsung store where they told us it would cost R3000 to fix.. That is a rediculous amount to pay for the screen of a phone that only cost R4500 to buy in the first place, are you guys taking the ****? You make phones with realy weak screens and then charge almost two thirds of the original buying price to fix it!!! ****ing ******ry if you ask me!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Aug 2017, 09:26
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA