JvdW
Johan van der Walt

1 reviews | Active since Jun 2015

21 Jun 2015, 11:28

screen repair ?

i sent my samsung s4 in for repairing the front glass that cracked i sent the phone in 3 months ago when i only had it for 9 months so it was still under warranty now after 3 months they tell me it is out of warranty i have to pay they had my phone for 3 months the warranty expired while the phone was in their possession for repairs <br> you are supposed to get 2 free screen repairs while the phone is under warranty and they want me to pay now

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2015, 08:31
Official
Hello gNOME42,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA