dC
deon C
1 reviews | Active since Mar 2009
28 Aug 2015, 14:24
Screen damage on Galaxy Tab3 10.1 inch
Device slipped out of my hand and screen go damaged. I contacted Samsung mention to them that my device screen is danaged and they what device told then it's a Galaxy Tab3 10.1 inch tablet.<br> Samsung said that they do not repair tablet damage screens it's customer negligence.<br> But when i registered my device in January 2014 the same time with my wife's S4 there was nothing mention to say that the tablet is not covered under ADH, which i feel is very unfair.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
28 Aug 2015, 16:54Hello kappa21,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize for any misleading information you may have received. Samsung ADH is a cover that is only available for a select amount of our premium phones and no tablets. The confirmation you have received was for your phones actual warranty and not for ADH. We do apologize once again for any inconveniences.
Kind regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize for any misleading information you may have received. Samsung ADH is a cover that is only available for a select amount of our premium phones and no tablets. The confirmation you have received was for your phones actual warranty and not for ADH. We do apologize once again for any inconveniences.
Kind regards
Samsung South Africa
Samsung South Africa's reply28 Aug 2015, 16:54
Official
Hello kappa21,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize for any misleading information you may have received. Samsung ADH is a cover that is only available for a select amount of our premium phones and no tablets. The confirmation you have received was for your phones actual warranty and not for ADH. We do apologize once again for any inconveniences.
Kind regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize for any misleading information you may have received. Samsung ADH is a cover that is only available for a select amount of our premium phones and no tablets. The confirmation you have received was for your phones actual warranty and not for ADH. We do apologize once again for any inconveniences.
Kind regards
Samsung South Africa