SCRATCHED SCREEN

<p>I HAVE BEEN TO AND FROM THE SAMSUNG STORE COUNTLESS TIMES TRYING TO ENQUIRE ABOUT THE PROCESS ON THE REPAIRS ON MY CELLPHONE.</p> <p>ON THE 11 OF MAY I TOOK MY PHONE FOR REPAIRS AT SAMSUNG, MALL AT CARNIVAL. WHERE THEY ASSUREED ME THAT MY PHONE WILL BE REPAIRED WITHIN TWO OR THREE WEEKS. APON COLLECTION OF THE PHONE I NOTED THAT THE PHONE WAS NOT COMPLETELY REPAIRED. I THEN TOOK THE PHONE BACK. I WAS THEN TOLD THAT REPAIRING THAT WOULD TAKE A FEW HOURS, AND THAT I'LL BE CALLED BACK WHEN REPAIRS ARE COMPLETED, WHEN I FETCH MY PHONE BEFORE SHOP CLOSED, I WAS TOLD THEY GOING TO HAVE TO KEEP THE PHONE FOR LONGER, THAT I SHOULD PROBABLY GET THE PHONE IN THE FOLLOWING DAY. THE OUTLET CALLS ME FOR COLLECTION, WHEN I RECIEVE THE PHONE I ENCOUNTER A NEW PROBLEM. THE PHONE HAD A SCRATCH ON THE INNER PART OF THE SCREEN, I WAS TOLD TO WAIT FOR A CALL IN TWO WEEKS FROM THAT DAY FOR THE SCREENS TO ARRIVE. THAT WAS THE 1ST WEEK OF JUNE TILL NOW I'M SITTING WITH A SCRATHED PHONE, YET WAITING ON THE CALL. I'VE WAISTED RECOURCES TRYING TO COMMUNICATE AND COMPREHENDING THE FACT THAT MISTAKES HAPPEN BUT A PROFFESSIONAL ENTITY SHOULD ALWAYS HAVE A QUALITY ASSURENCE SYSTEM, AND ADEQUATE CUSTOMER RELATIONS AND SATISFACTION SERVICES. </p>